Privacy Policy 

At Constellation Cleaning Services Ltd, we are committed to maintaining the trust and confidence of our visitors and clients. In particular, we want you to know that Constellation Cleaning Services Ltd is not in the business of selling, renting, or trading email lists with other companies or businesses for marketing purposes. In this Privacy Policy, we’ve provided detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others, and how we keep it secure.

1. Personal Data We Collect From You

Personal information collected, processed, stored, and transferred may include:

Identity Data: Full name, previous names, date of birth, gender, marital status

Contact Data: Home address, email address, and telephone numbers

Technical Data: IP address, browser type and version, and other technology on devices used to access our websites

Profile and Usage Data: Feedback, survey responses, and how you use our website and services

Marketing and Communications Data: Preferences in receiving marketing from us & communication preferences

Special Category Data: Health data (only if relevant and with your explicit consent)

2. How Is Personal Data Collected?

Direct Contact: By phone (calls may be recorded), email, SMS, webchat, or post

Automated Technologies: Via website enquiry forms or social media interactions

Third Parties/Public Sources: Information gathered from service providers or publicly available sources

3. Lawful Basis for Using Your Personal Data

We rely on the following legal bases:

Consent: For initial engagement and to provide ongoing services, including marketing communications

Legitimate Interest: For marketing, service delivery, quality control, and analysis

Contract: To manage our relationship and service obligations

Legal Obligation: For handling legal requests and compliance

4. Updating Your Preferences

You may advise us at any time if you no longer wish for us to use your data.

5. Third Parties We Work With

External Providers: Including payment processors such as Stripe

Legal and Regulatory Obligations: To comply with investigations or legal proceedings

Change of Ownership: Your data may be transferred if the company is sold or merged

Cloud Software Providers: All providers are compliant with UK data protection laws

Note: Your data is never shared with third parties for their own marketing purposes.

6. Data Retention

We retain your personal data only as long as necessary, based on purpose, legal obligations, and business needs. We may use anonymised data for analytical purposes.

7. Data Security

We store your data securely within the UK, with access restricted to authorized personnel. While we strive to protect your data, transmission over the internet is at your own risk.

8. Your Rights

You have the right to:

Access, correct, or delete your personal data, object to or restrict data processing, transfer your data, and withdraw consent at any time.

Lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk/make-a-complaint

9. Website and Links

We use analytics (e.g., Google Analytics) to understand site usage and improve services. Our website may contain links to third-party sites—we are not responsible for their content or privacy practices.

10. Cookie Policy

You can manage your browser settings to disable cookies, though this may impact website functionality. See our separate Cookie Policy for more information.

11. Marketing

You may opt-in to receive updates and marketing communications. Your consent is recorded and can be updated or withdrawn at any time by contacting us or using unsubscribe options.

We do not sell or share your data with unconnected third parties for marketing.

12. Contact Us

If you have any questions or wish to exercise your rights, please contact:

Compliance Team
Constellation Cleaning Services Ltd
admin@constellationcleaningservices.co.uk

13. Response Time

We aim to respond to requests within one month. If additional time is needed, we will inform you of the delay and reason.

14. Changes to This Policy

This policy may be updated to reflect legal or operational changes. Please review it periodically. Any data collected prior to a change will not be affected without your permission.